Housing Programmes Administrator

Cadwyn is a community housing association based in Cardiff. We are a diverse business with experience in social housing management and development, social lettings, market lets and sales, commercial regeneration and an amazing recycling project.

Are you an excellent administrator who puts customers first? We are looking for a Housing Programmes Administrator to provide invaluable administrative support to the Housing Programmes team.

The team deal with our projects and programmes at Cadwyn and there is never a dull moment. We have a wide ranging role, from understanding development handover procedures, lettings, rent collection, estate and tenancy management, defects and repairs, as well as running amazing community events and building a community centre for residents. This is the ideal role for somebody looking to start a housing career.

You’ll deal with queries from tenants, landlords, customers and contractors to ensure our properties are managed professionally. ​You’ll be the first point of call for our team, delivering amazing customer focussed services.

You will take an hybrid/agile approach to your work, spending some of your time working from home and some of your time working from one of our offices as well as having a presence in our community. A typical week will involve taking repair calls, collecting rent payments by telephone, setting up new direct debits, liaising with our contractors to ensure repairs and safety certificates are carried out, accurately processing invoices and payments, and ensure they are coded to the correct cost account and liaising with colleagues and partners to ensure that new tenants are onboarded successfully.

We are taking around 80 more units in our management this year and you will play a key role in welcoming new tenants in their homes to ensure that they stay for the long-term.

At Cadwyn our staff work in an agile way, working mostly at home with the ability to hot desk at one of our three sites across Cardiff or to work from any other suitable/convenient location


What we offer:

The chance to work for an organisation with strong values: Kindness, Honesty, Fairness and Respect
A great permanent full time opportunity, with a 35 hour working week
25 days holiday per year (increasing to 30 with length of service) plus 8 bank holidays
Agile working opportunities
Ongoing training and development at a pace to suit you
Access to a great Pension Scheme
Health and wellbeing support
An annual flexible cash benefit
A cycle to work scheme

The ideal candidate will:

Have a positive and pro-active attitude
Have proven administrative experience
Be computer literate with good Microsoft Office skills
Have good literacy and numeracy skills
Be highly organised, able to manage and prioritise work in a timely manner

For full details and to apply, please visit the 'work with us' section of Cadwyn's website www.cadwyn.co.uk

Job Vacancy listed by Cadwyn Housing Association on 15th June 2022
Job Enquiries
Job Enquiry

This job position was listed by Cadwyn Housing Association (View Profile).

Please contact Nicola on 02920 434425 for further information.

Alternatively, you can email the employer.


About Cadwyn Housing Association
Cadwyn is a community housing association based in Cardiff. We provide good quality, affordable homes to people from all walks of life including single people, families, people who have previously been homeless, people from minority ethnic backgrounds and people on low incomes. We are a diverse business with experience... more
Job Details
Listed By : Employer
Sector : Admin, Office, Secreterial & PA
Salary/Wage : 20,807.80 - 23,190.38
Type : Permanent
Status : Full-time
Location : CF24
Start : Not Provided
Job Reference : Not Provided
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